Technical Support FAQ

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Q: When I join a game, it says that the game could not be found
A: Try refreshing the game list and joining again. Additionally, it may be because of a very short IP ban (especially if you just left a game), so try waiting a minute and then joining. Do not spam join or you may be banned automatically by the bot for longer or even banned by Battle.net's anti-flood system.

Note: if it delays several seconds and then says game could not be found, that means there is a problem with your connection to the server; the server is neither accepting nor rejecting your connection. Typically, this is caused by firewalls running on your computer or your router. Make sure outbound firewalls are either disabled or set to allow Warcraft III to connect to ports 6001-8000 (we use 6001-6200 for hosting, and 7000-7200 for GProxy++ reconnects).

Q: I hosted a game with the public hosting system, and it said that it should be hosted, but I can't join
A: This will happen if you host a game but the gamename is taken. If you /whois the bot that it says your game was hosted on and it is not in any game, then try hosting again with a different gamename. Note that the gamename may be taken by a different host on a realm other than your own!

Q: When I join a game that I hosted, I get kicked after downloading the map or instantly
A: This may be caused by issues with the map, so post the map you were using in the Complaints section if you think this is the case. If you are kicked instantly it may also be because of a ban; in that case you can see a list of bans on the DotA Stats page -> Bans. To appeal your ban, post in the proper format in the Ban Appeals section on the forum.

Q: My Internet is unstable and I often get dropped, what should I do?
A: You should try using ENT Connect (click ENT Connect tab on website; requires Java installed and the Java browser plugin) or GProxy++.

Q: I tried to join the Clan ENT channel but it says that the channel is restricted
A: At the time of this post, the channel was being flooded by bots so we restricted it. You will soon (if not already) be able to host games by whispering Clan.Enterprise on any realm (/w Clan.Enterprise !help).

Q: I am disconnected at the start of the game
A: There are several possibilities for this. First, if you noticed players that seemed like bots join the game, it is very likely that those players ARE bots and are causing you to disconnect. Please report the incident in the Complaints section.

Additionally, the map you are hosting may be configured incorrectly. In that case report the map in the Complaints section as well. This could only be the cause if every time you host the map you disconnect at the beginning, so try hosting the map again before reporting it.

You could also have desynchronized or simply lost the connection, so make sure you didn't also disconnect from battle.net and ask other players if you desynchronized.

Q: I registered an account but didn't get an activation email
A: Check your spam and junk folders to make sure the email didn't go there. If you still can't find it, contact us at ent@entgaming.net and we'll manually activate your account or send you another activation email.

[aRt)Y]

I haven't received my activation email

First, make sure that the activation email has not gone to your "Junk" or "Spam" folders. If you still can't find it, then contact us at ent@entgaming.net and we will try to resolve the issue. When you contact us, make sure to include the username you attempted to register as, and also send the email via the email you used to register.

Why are my DotA stats not being saved in games I host?

Stats are only recorded for autohosted games. Privately hosted games may have gameplay that is different from normal games and makes stats difficult to track; for example, games may be between friends or just for fun where players are not trying their best. Additionally, stats in privately hosted games presents the possibility of abusing the system to improve one's record.