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tracert s5.clanent.net
And PM the output to me or post in Technical Support on forums.
If you're using Verizon, Verizon may or may not be fixing the issue, but if you call them then there's a higher chance that they will. We can't do anything about it because the issue is with Verizon's network infrastructure.
However, we are providing a proxy server so that you can connect to ENT games through the proxy (normally a proxy server would increase the lag, but the problems with Verizon's router are so large that going through our server and thus bypassing their router greatly decreases the latency). To use it, go to the ENT Connect tab, click "click to enable" under "Proxy Settings", and then go to Warcraft III LAN to join games as you normally would with ENT Connect. After enabling proxy settings, you can also click on the ENT Connect icon (gray "E") from the gamelist so that your game will be the first one shown in LAN.
Using the proxy server will only help you if your latency issues are caused by the bad router.